Oyster but definietly no pearls

Only 31 days 10 hours and 29 mins. Well that plus 1 e-mail (ignored) and 2 phone calls.
That's the effort required to sort the fair fare, without fanfare, for one tube journey.
First phone call went moderately well. Only 5 different menus to talk to a nice lady at transport for London. It would of been preferable to speak to someone who could speak English, but we can't be fussy in this day and age. Result : failed.
Second phone call took 30 mins, luckily English speaker. Unluckily moron. I had to explain how the Oyster card adds and subtracts fares for him. He has one role in life, and its all too much. Result : pending.

How do you go about hiring such people.
Duties speaking to public on the phone to resolve issues.
Language: Any
Reasoning capability: Optional
I suppose they just use the timeless classic -"we are an equal opportunities employer"

In red ken's socialist utopia this is the future. Lack of ability should be no bar to anyone pursuing the job of there dreams.

I would leave the country but they have even taxed that.

UPDATE: Dim, but nice actually succeed